March 30th, 2013
The following are seven things to avoid when developing a cold call sales script:
1. Don’t do all of the talking
Two-way conversations with both parties contributing and engaged are the most productive and powerful no matter the setting. Try doing what you can to create conversations which have this dynamic where both parties are involved and talking which will result in good cold calls.
We all know that you’ll speak with various types of people where some will be more talkative than others in which you have no control over. But you do have control over how you develop your cold call script and can have it structured in a way that there are times where the prospect is prompted to talk as well as answer questions.
2. Don’t share your title
Sharing their title and role in their internal organization is one thing which many sales people do during the introduction of their cold call sales script. An example would be, someone may say, “And I’m the regional sales manager in the distributed application systems department.”
That information means very little to the prospect and it wastes valuable time during the cold call even though the sales person is proud of their role and their title means something when they’re talking to other people within their company. The reality is besides wasting time, sharing a sales title could create a negative impact because it triggers the prospect’s guardedness when they hear you’re a sales person.
3. Don’t talk about your products and services in your introduction
Avoid talking too much regarding what you sell in your introduction in the cold call script. This tends to trigger the prospect’s guardedness. When you talk about products and services, the prospect begins to think, “Oh wonderful, yet another sales person attempting to sell me something” and they can begin to shut down.
4. Don’t forget to discuss the value that you offer
Commonly, we leave the value that we have to offer out of the script. A good opening for you to insert the value that you have to offer is presented if you’re taking product and service details out of your introduction.
5. Don’t make your script too long
Take caution in not making your cold call sales script too long. Realistically, you only have about 2 to 5 minutes to work with during the cold call. You’re taking too much of the prospect’s time as well as attempting to accomplish too much while on the cold call if you go over that time frame.
6. Don’t go into too much about your products and services
During your cold call sales script, don’t go into too much detail surrounding your products and services. Save that for your first meeting with the prospect as there isn’t enough time to adequately do that during your conversation.
7. Don’t try to sell your products and services
Attempting to sell their products and services during the calling script is the most common mistake sales people make. There simply isn’t enough time to truly build interest and close the sale. The goal here is to close the prospect on continuing to talk beyond the cold call which leads toward a larger conversation or meeting.
Launch Pad Solutions provides a sales script generator to help sales pros with their cold call sales script.
March 23rd, 2013
Adding qualifying questions to assist in qualifying the prospect is a very simple thing to do to make your phone sales script more powerful.
What is Qualifying?
The act of attempting to figure out how good the prospect fits with what you’re offering and how probable they are to move forward with a purchase is qualifying.
A prospect is truly qualified if they have an actual need in the area where your products and services help, they have the decision making authority to purchase as well as they have the ability to purchase from as far as funding.
Soft Qualify First
We’ll want to go through some probing questions which determine need, authority, and available budget to thoroughly qualify a prospect. We might only have a few minutes with the prospect during our very first conversation when performing phone sales and cold calling. It is helpful to focus on doing some preliminary qualifying on the very first call to just ensure there’s enough of a fit to keep talking and possibly meet on another day.
Focusing your questions around the prospect’s needs in your area is a way to find out how much qualifying to do in your phone sales script. It doesn’t make sense to keep talking if they definitely have no needs. Then, you can sort out the authority and budget details later in your first real meeting.
Decrease the Prospect’s Guard
Helping to decrease the prospect’s guardedness is a great effect that qualifying questions have on a phone sales script. Reason being when asking questions to evaluate the prospect’s needs, you’re expressing interest in them as well as interest in ensuring that they’re a fit before you sell to them.
This creates a powerful effect which makes the prospect more open to hearing about what you’re calling them about as well as helps to increase the level of rapport that you have with the prospect.
Make the Conversation More Engaging
Conversations in which both parties are talking and contributing are going to be more healthy and productive regardless of the setting. Keeping that in mind, it is wise to create your phone sales script so that it creates two-way conversations in which the prospect is talking and involved in the conversation.
That may be tough to instigate since everybody is different and some people talk more than others, but by just adding qualifying questions to your sales script, it will force moments in the conversation in which the prospect has to contribute as well as interject into the conversation.
Uncover Valuable Information
Helping you uncover important and valuable information from the prospect is the most obvious benefit to adding qualifying questions to your sales script. That information helps you in determining if it makes sense to keep talking as well as it can be used throughout the sales cycle.
SalesScripter provides a sales script generator that helps sales pros to develop a phone sales script.
March 14th, 2013
Every business and sales professional has the desire and need to achieve sales growth. With the difficulty to get prospects on the phone, it is critical to incorporate an email strategy that is effective at getting the prospect’s attention and getting you in the door. Even though that is a reasonable thought, it still can be challenging to figure out how to best utilize the valuable tool of email marketing.
It is important to know the environment that you are operating in in order to figure out how to best operate. The first thing to be cognizant of is your prospects are likely getting a large volume of emails from sales people like you. And to add another challenge to that, your prospects are likely extremely busy.
This is the environment. There is nothing that you can do to change any of that. Acknowledge this. Be aware of what you have to deal with so that you can design the best approach.
The Good News
The good news is that there are some very clear and practical things that you can do to improve your results and effectiveness. We will share those with you and if you apply some of the tips that we share, you will likely see an immediate improvement in your results.
The Solution – The Magic 5 of Email Content Based Email Campaigns that Drive Sales
SalesNexus recently released a series of 6 Sales Growth Webinars and accompanying eBooks that outline the process of targeting prospects, engaging them with emails and drawing them toward your business as long term customers. The first of these is “The Magic 5 of Content Based Email Marketing that Drives Sales.”
Start with these three sets of five emails. They should be easy to identify and create.
5 PAINS: What are the most common pains your service addresses? When you work with your ideal client, what problems do you solve? You want to look beyond the technical pain of what needs fixing to the business pain that causes them economic loss. The most effective way to develop trust is to dig deep into discovering the REAL pain…what causes them to lose sleep?
5 QUALIFYING QUESTIONS: How do you know when they’re ready to buy? Can you quantify what sort of clients brings you a higher average sale? Don’t spend much time on demographics. Instead, focus on identifying the decision maker and budget. You can easily determine your qualifying questions by tracking the data on your CRM.
5 FAQs: What questions are most commonly asked by those who are interested in what you offer? Do they ask about the set up process or delivery time? When they are ready to buy, do they want to know the difficulty of set up or installation? Do they inquire about your customer service option or refund policy?
It really is easy to start developing relationships with your prospective customers when you use a CRM solution to manage the sales process and gather data. When your email program is integrated into the CRM, it is even easier. Check out what is possible by attending a series of Sales Growth Webinars at no cost to you.
The Magic 5 process is the key to filling your pipeline with quality leads that your sales team can close now. The Sales Growth Webinar series dives into the specific components of identifying your customer’s pain, qualifying sales leads, managing your pipeline, forecasting future sales, sharing information with your team and effective sales messaging.
View the entire series of webinars on video at your convenience and download each ebook here or choose the specific topics you’re most interested in:
The Magic 5 of Content Based Email Marketing that Drives Sales
A simple 5 step process to create on-going, automated email campaigns that engage your audience and identify highly qualified prospects.
Building a Successful Marketing and Sales Process by Identifying Your Customer’s “Pain”
How to identify the emotional circumstances that cause customers to buy from you, how to question prospects to diagnose their “pains” and build sales processes that win!
How to Qualify Sales Leads and Focus on Sales Growth that’s Profitable
Use simple questioning techniques to determine if a sales lead will purchase and the powerful impact of consistent qualifying.
Manage a Sales Process of Actions that Lead to Sales Growth
What should be measured in every sales process, how to set goals for and measure it and how to manage sales people to achieve business growth.
360 degree View of the Customer Relationship for Business Growth
How strong relationships between customers and companies drive business growth and the risk of mistaking a customer to sales person relationship with a customer to company relationship.
The 4 Pillars of a Sales Messaging Strategy that Drives Growth
How to communicate what your products and services do for your customers, get their attention and understand their needs, with Michael Halper, author of “The Cold Calling Equation”
By simply taking some of the concepts discussed in these books and modules, you are likely to see immediate results in terms of sales growth.
March 10th, 2013
The following is a sales script example utilizing a structured script framework which contains seven different parts. Keeping in mind that every sales person sells different products, we’ll use an example or product which the majority of people can relate to which is a car sales person attempting to schedule an appointment to sell a vehicle. We are all aware that this is not how cars are typically sold. This is simply an example scenario.
Some form of an introduction is needed for every sales script. In the case of telesales, you might have a need for two introductions, with one being for the gatekeeper and one for the target prospect.
“Hello, my name is Steven Johnson with Imperial Autos. Have I caught you in the middle of something?”
2. Value Statement
Share a few details about what you have to offer immediately following your introduction. Sharing a value statement that is one sentence which communicates how you can help is the best way to do this.
“The purpose for my call is that we assist individuals in improving their ability to transition into a vehicle which better meets their needs.”
3. Disqualify Statement
Disqualifying the prospect early in the call by questioning if they are the right fit is a psychological tactic in this sales script example. By doing this it can decrease the prospect’s guard, develop curiosity as well as build rapport.
“I am not sure if you are a good fit for what we have to offer, so I just had a couple of questions for you.”
4. Qualifying Questions
Questions to help qualify the prospect are included in this sales script example. Qualifying questions assist in ensuring that you’re spending your valuable time with the right prospects as well as help in getting the prospect talking and more involved in the conversation.
- “How happy are you with your vehicle?”
- “What year is your vehicle?”
- “If there was anything that you could change about your vehicle, what would that be?”
5. Common Pain Points
Sharing some common challenges which others have been experiencing is a way to help uncover challenges that the prospect may be having.
“Oh, okay. Well, when we speak with other individuals, we find that they sometimes express challenges that their current vehicle is:
- not fuel efficient
- not a good fit for their growing family
- simply old and doesn’t have the latest features.
Which one of those can you relate to the most?”
6. Building Interest Points
You can have some strong points at the end of your sales script to help trigger interest which will be needed at some point.
“Oh, I see. Well, it might be productive for us to talk in more detail.
- As I mentioned, I am with Imperial Autos and we have ten auto dealerships offering the widest range of brands.
- We use a “no haggle” sales approach so you will know you’re getting the best available price with us.
- We have been in business for thirty years as well as have won many awards for customer service.”
The following is a sales script example for an attempt to close.
“Since I’ve called you out of the blue, I do not want to take any more of your time to talk right now. What I would like to do is schedule some time with you where we can discuss your needs in more detail and share with you what value and insight that we have to offer against that. Are you available next week for a brief meeting?”
Launch Pad Solutions provides a sales script tool that provides a sales script example.
March 8th, 2013
It is helpful for a sales person to have a template for a follow-up sales email. Basically, this is an email with information already filled in where you simply change a few details and then it is fast and easy to shoot out the email when needed.
Particularly, this is helpful for a sales person which might be cold calling and sales prospecting because one of the most common objections is prospects that ask that you just send them information. You should try to get around this objection first, but in some cases the only next available step is to send an email to the prospect. If you’re composing emails each time you need one, you’ll be spending a lot of extra time which can be saved by creating email follow-up templates.
Simple Follow-up Sales Email Strategy
You can save valuable time by creating documents or templates with text outlined which can fit different sales follow-up scenarios. Depending on the type of business, the scenarios can vary, but a lot of prospects request basic company information, pricing information, product information as well as customer reference information.
These templates can be kept in a word document stored on your hard drive or if you have a customer relationship management system, you might have the ability to create templates in the system to easily and quickly be sent and documented by clicking a few buttons under the contact.
Advanced Follow-up Sales Email Strategy
Creating a thread of emails which are tied together and sent out to a prospect at different times over a period of a few weeks is an advanced and effective approach. An example is when a prospect asks for information to be sent, an email will be sent that moment, with a second email a week later, and a third email a couple of weeks later.
This approach has strong benefits. First, using multiple emails gives you the ability to provide more information to the prospect by splitting everything up across multiple messages. With those messages being delivered at different times, the absorption of the amount of information can be greater. In addition, this improves your ability to get the prospect’s attention and response by contacting them multiple times.
An important requirement for the more advanced follow-up sales email approach is a CRM application to automate this process. A lot of systems give you the ability to set up the templates in a campaign with the email delivery being scheduled and automated. What is great about that is once you press send on the first email, you can pretty much forget about the prospect, but they’ll continue receiving emails and often feel obligated to give a response by the third email.
Launch Pad Solutions provides a sales script development tool that will produce a follow-up sales email template.
March 6th, 2013
By surveying 100 salespeople, you would conclude that the majority of them don’t use any form of a sales script. Scripts are often perceived as a hassle to develop, but in reality, there are valuable benefits from using them.
Improves How you Sound
You clearly sound better when talking with prospects by using sales scripts. It’ll make you appear polished and prepared for your conversations and meetings.
A lot of people think that using a script makes you appear more amateur if you’re using a guide. The key is to use a script in a way which your prospect doesn’t realize you’re going through prepared statements and questions.
Improves the Impression that You Make
You’ll immediately improve the impression you make with prospects by improving the way you sound. This can be monumental when attempting to improve your results, particularly when applying this to cold calling.
Typically, you’ll only have a few minutes to work with which means you really need to make a great impression quickly and one key way to do that is by using a sales script.
You’re more likely to be better at building rapport when you improve the impression made on a sales prospect. When prospects perceive you as prepared and polished, they‘ll have more respect for you which makes them more comfortable speaking with you.
Rapport is critical because prospects buy from salespeople they like. Also, having rapport makes the prospect more responsive during the sales cycle which definitely impacts your results.
There are a number of different boxes you need to check during short conversations with prospects in being effective. You need to get their attention, qualify them, find pain they may be experiencing, build interest, have the ability to deal with objections, close the deal, etc.
It greatly improves your ability to check all the boxes by using a sales script. By improving your consistency with scripts, you’ll improve your overall effectiveness when speaking with prospects.
Improves Lead Generation
When adding up all the benefits we have discussed so far, it’s safe to conclude that using a sales script leads to immediate improvement in lead generation and sales results.
Using a sales script helps to decrease stress while cold calling and meeting with prospects which is a key benefit. Stress results from entering a situation unprepared with no knowledge of what to do and it increases when you face tough resistance and objections from prospects.
A sales script helps make you feel more prepared as well as leads to more confidence and less stress. When interacting with prospects that are being difficult, you’ll have the knowledge to deal with them which avoids stress that would’ve developed otherwise.
Launch Pad Solutions provides a sales script tool that helps sales pros to develop their sales script.
March 3rd, 2013
The following is a sales script sample. Following the example, we’ll break down a few of the main parts of the script to help you to build one similar for your product and business.
Sales Script Sample
Hello, I’m trying to connect the director of IT. Can you point me in the right direction?
Hi, Tom. This is Tina Jones with Latitude. Have I caught you in the middle of something at this time?
Great, the purpose of my call is that we assist businesses with improving the reliability of their business services.
I actually don’t know if what we provide is a good fit for you, so I just had a couple of questions.
- Are you currently doing active monitoring of your applications and infrastructure?
- Are you knowledgeable about problems before or while they occur?
Common Pain Examples
As we speak with other IT directors, they express concerns with:
- There are so many alerts that they don’t know where the real problems are
- Problems occur and they never receive notification
- Don’t have knowledge of what business services the problems are impacting
Which one of those can you relate to the most?
Building Interest Points
Based on what we discussed, it might be productive for us to talk in more detail.
As I said, I’m with Latitude and we provide application and infrastructure monitoring as well as management solutions.
We differ from other options out there by our technology predicts problems before they occur.
We typically reduce time to repair by 15 to 20%.
Since I’ve called you out of the blue, I don’t want to take any more of your time to talk right now. If you have interest, a great next step would be for us to schedule a 15 to 20 minute meeting where we can discuss your needs in more detail and share what amount of value and insight that we have to offer against that. How does your schedule look next Tuesday or Thursday?
Explanation of the Sales Script
The following is an explanation of the main sections of the sales script sample:
Introduction: You’ll likely need two introductions in every sales script, one being for the gatekeeper and one being for your target prospect.
Value Statement: To grab the prospect’s attention and tell them why they should spend the next 2 to 5 minutes speaking with you, give them a value statement at the beginning of the sales script.
Disqualify: There’s a statement to disqualify the prospect in the sales script sample. This helps decrease the prospect’s guard, stir up curiosity as well as build some rapport.
Qualifying Questions: Because not every prospect will be a fit, you should ask some qualifying questions to ensure it makes sense for both parties to keep speaking.
Common Pain Examples: You increase the number of leads if you increase the amount of pain you are able to find. A way to uncover pain your prospect may be experiencing is by sharing examples which other prospects and clients have experienced.
Building Interest Points: Share some powerful points to trigger more interest on the prospect’s side toward the end of the call before going for the close.
Close: In every conversation with a prospect, there is something you are trying to close. This sales script sample gives you some language for setting an appointment.
Launch Pad Solutions provides a sales script tool to help sales pros develop a sales script sample of their own.
February 28th, 2013
There are key things which can be done to make your sales pitch script powerful and strong.
Clearly communicating the value you’re offering is the initial thing which needs to be focused on with your sales script. The benefits which you deliver to your customers or clients and how you help them is value.
Technical, business, and personal are the three different levels in which value is broken down.
Technical value: How you help your clients at the smallest and basic level is technical value. Usually, this is at the level of systems, people, and processes. The technical value that you offer is when you help to make any of those areas work better.
Business value: Technical improvements which you make will work its way up to create benefits and improvements at the business level and these are improvements in the areas of revenue, costs, and customers.
Personal value: It often leads to improvements which impact your clients at a personal level when you help them to achieve technical and business improvements. Areas such compensation, career growth, and workload show this.
It is vital to include language which will help you in building interest in your sales pitch script.
Connect value with pain: Try displaying a connection between the pain the prospect is experiencing and the value that you offer. Include communicating how the value you are offering will help solve the prospect’s pain.
Communicate ROI: Communicate the ROI (return on investment) which other clients of yours have accomplished by investing in your products and services. You can make your sales script pitch more powerful by giving quantitative figures.
Communicate how you differ: Communicating how you differ from competitors as well as from the prospect’s other options is one of the best ways to build interest.
Outline threats from doing nothing: The option to do nothing and not make a purchase is always there for the prospect. It could help to communicate to the prospect what negative outcomes could happen if they choose to do nothing.
Share key company facts: Key company facts which are details about your company which are impressive as well as decent bragging points should have a place in your sales pitch script. Examples are years in business, market share, awards, client details, etc.
Client stories: There is nothing more powerful than telling a story about an existing or past client. You build credibility as well as build interest when you’re able to display how you helped another business.
The trial close is one small, yet important and powerful step which is often left out of a sales pitch script. Basically, this means checking in with the prospect to find out what their thoughts. Ask the prospect instead so you know where you stand and what direction you are heading instead of assuming when creating a sales pitch script.
Launch Pad Solutions provides a sales script tool to help with developing a sales pitch script.
February 24th, 2013
Often it is the difference between success and failure in having a sales script for sales. Here are a few steps that you can take to help you with how to build your sales script.
1. Identify the Goal
You should have clear awareness with each sales call you make with what you’re hoping to get out of the call. Are you attempting to schedule an appointment? Are you trying to sell your product? Are you trying to collect information?
Before writing your sales script, get clarity around what your primary goal is for the call. Also, it can be prudent to go one step more to identify your secondary goal if you’re not able to accomplish what you your primary goal.
2. Identify the Target
Clearly identifying who you’re calling and your ideal prospect is another step you need to take before writing a sales script for sales. This is important because it impacts the wording and questions you use. Also, building out the ideal prospect profile can assist you in maximizing your time when making calls.
3. Identify Your Value
Quite often sales people fall into the rut of only talking about their products and the company they work for when speaking with prospects. It is important information, but it doesn’t shine light on the benefits offered and delivered.
Primarily, the prospect cares about “What is in it for me?” Communicating the value that you have to offer is the best way to answer that question for the prospect. Be sure to identify this as well as put it early on in your sales script for sales.
4. Build Your Qualifying Questions
Include questions to qualify the prospect when writing a sales script for sales. It is important because it can help in determining if it makes sense for both parties to keep conversing. Also, they help to make the interaction with the prospect more conversational.
5. Gather Some Common Pain Points
It is helpful to uncover some pain which the prospect is experiencing. Sharing some common pain points that other prospects are experiencing and conveying that to the prospect to see if they can relate is one sales tactic to use to assist with that.
6. Develop Points to Trigger Interest
You’ll need to build some level of interest on the prospect’s side to improve your ability to reach your primary goal. Add some points in your sales script for sales which will trigger some interest to help with that.
Even if you are not able to build enough interest to close the deal or completely sell the prospect, you can create powerful points which will build enough curiosity and interest for the prospect to commit to keep speaking with you as well as move on to the next step in your sales process.
Launch Pad Solutions provides a sales script tool that helps sales pros with writing a sales script for sales.
February 17th, 2013
It can be the difference between success and failure being able to develop sales scripts that sell. Commonly, it is believed that there’s not much which can be done to make a sales script better as well as it’s really simply the product that’s going to sell. In reality, there are fundamental things which can be done to improve the effectiveness of your script. They are outlined below.
Effectively communicating the value we have to offer to prospects that we speak with is one thing often left out or forgotten when developing sales scripts that sell. Of course we are great at explaining what our products do and how wonderful they are, but that doesn’t communicate the value that we have to offer.
“What is in it for me?” is the main thing prospects are concerned with and the value that you offer answers that question. How your product helps is value.
Qualify the Prospect
Questions which qualify the prospect are another thing to include in sales scripts that sell. Qualifying questions check to see how if what we have to offer is a fit for the prospects.
Attempting to sell to everybody that we get the opportunity to speak with is one common mistake made. Realistically, not everybody is a good fit so we should ask some qualifying questions to help qualify or disqualify the prospect.
Find Prospect Pain
By developing your qualifying questions correctly, it helps to find pain when you go through them with the prospect. One of the important keys to developing sales scripts that sell is having the ability to find pain.
When a prospect presents no pain, there isn’t a reason for the prospect to make a purchase. On the flips side, the more pain that we are able to uncover, the higher the likelihood of the prospect to move forward with a purchase.
People sometimes think that the prospect will find out what your product is about and either have interest or not. This is not exactly true because there are many things which you can say about your product and your company to create interest as well as you can develop your sales script so that it contains powerful building interest points which are vital for creating sales scripts that sell.
One of the major keys to success is building rapport because people buy from people that they like as well as establishing rapport assists in getting the prospect to be responsive, share information, and be in agreement to commit to the next step. There are some small things which can be added to develop sales scripts that sell.
Building credibility is often skipped. When trying to develop a powerful sales script, you it is helpful to include name drops as well as customer examples which help to establish your credibility early on and this develops sales scripts that sell.
Launch Pad Solutions provides a sales script development tool that helps to create sales scripts that sell.